Yenla Privacy Policy
This Privacy Policy outlines how Yenla collects, uses, discloses, and protects personal information obtained through its platform. By using the Yenla app and services, users agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Yenla collects personal information from users, merchants, and Yenders in order to provide and improve our services. This includes:
 User Information:
- Personal Details: Name, phone number, email address, and physical address.
- Account Information: Login credentials, order history, and payment preferences.
- Location Data: Real-time GPS location for delivery purposes.
- Device Information: Information about your mobile device, such as IP address, device model, and operating system.
Payment Information:
- Financial Data: Payment details such as mobile money information, credit or debit card details. We do not store full payment information; payment processors handle this securely.
Order and Usage Information:
- Order History: Details of past orders, including items purchased, time of purchase, and merchant interactions.
- Behavioral Data: Information about how you interact with the app, including clicks, time spent on different screens, and app performance data.
Merchant and Yender Information:
- Merchant Data: Information about the business, including business address, contact details, and product offerings.
- Yender Data: Personal details, vehicle information, and delivery performance metrics.

2. How We Use the Information
Yenla uses the collected information for various purposes, such as:
Service Provision:
- Processing orders, facilitating deliveries, and providing customer support.
- Verifying user identities and processing payments.
Personalization:
- Offering personalized recommendations based on user behavior and past orders.
- Providing promotions and discounts tailored to individual users.

Improvement of Services:
- Analyzing usage patterns to enhance the app’s functionality and user experience.
- Monitoring system performance and addressing any technical issues.
Communications:
- Sending order confirmations, delivery updates, promotional offers, and other service-related communications.
- Responding to inquiries, complaints, or feedback from users.

3. How We Share Information
Yenla does not sell user data to third parties. However, in order to provide services, some information is shared with third parties as follows:
With Yenders:
- Users’ names, addresses, and phone numbers are shared with Yenders to facilitate the delivery process.
With Merchants:
- Users’ order details are shared with merchants to prepare and fulfill orders.
With Payment Processors:
- Payment data is shared with third-party payment processors to securely handle transactions.
With Service Providers:
- We may share data with service providers that help us operate our platform, such as cloud storage providers, analytics tools, and customer service software.
For Legal Purposes:
- Yenla may disclose personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. *Data Security
Yenla is committed to protecting the security of your personal data. We implement the following measures:
Encryption:
- Data is encrypted both in transit and at rest, ensuring that sensitive information such as payment details remains secure.
Access Controls:
- Access to personal information is restricted to authorized employees and third-party partners who require it to perform their duties.
Regular Audits:
- We conduct regular security audits and assessments to identify and mitigate any potential vulnerabilities in our system.

5. Data Retention
Yenla retains personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. This includes:
User Data:
- Account-related data is retained as long as the account is active. Users may request the deletion of their account and associated data at any time, though certain data may be retained for legal or business purposes (e.g., transaction history).
Payment Information:
- Payment details are stored only for the duration required to process transactions, after which sensitive information is deleted or anonymized.

6. User Rights
Users have the following rights regarding their personal data:
Access and Correction:
- Users can access and update their personal information through the app. If any data is incorrect, users can request corrections.
Data Deletion:
- Users can request the deletion of their personal data. However, certain legal obligations may prevent us from immediately deleting all data (e.g., financial records for tax purposes).
Data Portability:
- Users may request a copy of their personal data in a structured, machine-readable format.
Objection to Processing:
- Users can object to the processing of their personal data for specific purposes, such as receiving marketing communications.

7. Cookies and Tracking Technologies
Yenla uses cookies and other tracking technologies to enhance the user experience. These include:
Essential Cookies:
- Used for logging into the app and maintaining session continuity.
Analytical Cookies:
- Collect data on how users interact with the app to help improve functionality and user experience.
Advertising Cookies:
- Used to display relevant ads and promotions to users based on their app activity.
Users can manage their cookie preferences through their device settings or the app settings.

8. Children's Privacy
Yenla is not intended for use by individuals under the age of 18. If we discover that we have inadvertently collected personal information from a minor, we will delete that information promptly.

9. Changes to the Privacy Policy
Yenla reserves the right to modify this Privacy Policy at any time. Users will be notified of significant changes via email or within the app. Continued use of the platform after such changes constitutes acceptance of the updated policy.

10. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

- Email: [info@yenla.shop]
- Phone: [ +237 653142843]
- Address: [Rue College King Akwa ]

This Privacy Policy ensures that Yenla operates transparently regarding how it handles user data, prioritizing privacy and security at every step.